TY  - BOOK
AU  - Carysforth, Carol
TI  - Administration NVQ level 2 : student handbook
SN  - 0435451480
U1  - 651.3 
PY  - 2001///
CY  - Oxford
PB  - Heinemann
KW  - Administration skills
N1  - 102 Ensure your own actions reduce risks to health and safety.  201. Support the work of your team.  202 Plan, organize and improve your work.  203  Communicate information using telephone and fax.  204 Prepare and print documents using computer. 205 Record, store and supply information using a paper-based system.  206 Enter, retrieve and print data in a database.  207 Provide effective customer service.  208 Maintain and issue stock items.  209 Coordinate mail services.  210  Contribute to the arrangement of events.  211 Receive and assist visitors.  212 Support the use of information electronically.  213 Communicate information electronically.  215 Photocopy, present and distribute complex documents
ER  -