TY  - BOOK
AU  - Ross,Joel E.
TI  - Total quality management : text, cases and readings
SN  - 157444266X
U1  - 658.4013 
PY  - 1999///
CY  - Boca Raton, Fla.
PB  - St. Lucie Press
KW  - Total quality management - Handbook, manuals
KW  - Total quality management
UR  - http://www.loc.gov/catdir/enhancements/fy0646/99462632-d.html
ER  -