TY - BOOK AU - Berkowitz,Eric N. TI - Essentials of health care marketing SN - 9780763783334 (pbk). U1 - 362.10688 22 PY - 2011/// CY - Sudbury, MA PB - Jones & Bartlett Learning KW - Medical care KW - Marketing KW - Marketing of Health Services N1 - Includes bibliographical references and index; The meaning of marketing -- Marketing strategy -- The environment of marketing strategy -- Buyer behavior -- Marketing research -- Market segmentation -- Developing customer loyalty -- Product strategy -- Price -- Distribution -- Promotion -- Advertising -- Sales and sales management -- Controlling and monitoring ER -