TY  - BOOK
AU  - Ovretveit, John
TI  - Health service quality: an introduction to quality methods for health services
SN  - 0632032790
U1  - 362.10685 
PY  - 1992///
CY  - London
PB  - Blackwell Scientific Publications
KW  - Health Services
KW  - Qulity, Service - Health
N1  - Includes index
ER  -