TY  - BOOK
AU  - James R Evans, (James Robert), 1950- 
TI  - Quality & performance excellance: Management, organization, and strategy
SN  - 9788131517284
U1  - 658.4013 
PY  - 2011///
CY  - Australia : South-Western
PB  - Cengage Learning
KW  - 	Total quality management
ER  -