TY  - BOOK
AU  - Oakland,John S.
TI  - Oakland on quality management 
SN  - 0750657413
U1  - 658.401322 
PY  - 2004///
CY  - Amsterdam
PB  - Elsevier
KW  - Total quality management - Handbooks, manuals
KW  - Total quality management - cases
UR  - http://www.loc.gov/catdir/enhancements/fy1117/95186742-d.html
ER  -