TY  - BOOK
AU  - Shaw, Patricia
AU  - Shaw,Patricia
AU  - Elliot,Chris
TI  - Quality and performance improvement in healthcare : a tool for programmed learning
SN  - 9781584262169
U1  - 362.1068521 
PY  - 2010///
CY  - Chicago, Ill.
PB  - American Health Information Management Association
KW  - Health services administration
KW  - Performance standards
KW  - Medical care
KW  - Clinical competence
KW  - Delivery of Health Care
KW  - Quality Assurance, Health Care
N1  - "AHIMA product number AB 102709."; Introduction -- Part I: A performance improvement model -- Defining a performance improvement model -- Identifying improvement opportunities based on performance measurement -- Using teamwork in performance improvement -- Aggregating and analyzing performance improvement data -- Communicating performance improvement activities and recommendations -- Part II: Continuous monitoring and improvement functions -- Measuring customer satisfaction --; Refining the continuum of care -- Improving the provision of care, treatment and services -- Preventing and controlling infectious disease - Decreasing risk exposure --  Building a safe medication management system -- Managing the environment of care -- Developing staff and human resources -- Part III: Management of performance improvement programs  -- Organizing for performance improvement - Navigating the accreditation, certification, or licensure process --; Implementing effective information management tools for performance improvement -- Managing healthcare performance improvement projects -- Managing the human side of change -- Developing the performance improvement plan -- Evaluating the performance improvement plan -- Understanding the legal implications of performance improvement -- Predicting the future of performance improvement in healthcare -- Glossary
ER  -