TY  - BOOK
AU  - Dickens,Paul
TI  - Quality and excellence in human services
T2  - Wiley series in clinical psychology
SN  - 0471940542 (pbk.)
U1  - 361.00685 
PY  - 1994///
CY  - Chichester, New York
PB  - Wiley
KW  - Total quality management in human services
ER  -