000 00509cam a2200169 a 4500
999 _c2747
_d2747
020 _a0750657413
020 _a9780750657419
082 0 0 _a658.401322
_bO17
100 1 _aOakland, John S.
245 1 0 _aOakland on quality management
260 _aAmsterdam
_bElsevier
_c2004
300 _aix, 476 p. :
_bill. ;
650 0 _aTotal quality management - Handbooks, manuals
650 0 _aTotal quality management - cases
856 4 2 _uhttp://www.loc.gov/catdir/enhancements/fy1117/95186742-d.html
942 _cBK