000			02181cam a22002897a 4500
999			_c3279 _d3279
020			_a9781584262169
020			_a1584262168
082			_a362.1068521 _bS53
100			_aShaw, Patricia
245	0	0	_aQuality and performance improvement in healthcare : a tool for programmed learning
250			_a4th ed.
260			_aChicago, Ill. : _bAmerican Health Information Management Association, _cc2010.
300			_axxxiii, 490 p. : _bill., forms ;
500			_a"AHIMA product number AB 102709."
505	0		_aIntroduction -- Part I: A performance improvement model -- Defining a performance improvement model -- Identifying improvement opportunities based on performance measurement -- Using teamwork in performance improvement -- Aggregating and analyzing performance improvement data -- Communicating performance improvement activities and recommendations -- Part II: Continuous monitoring and improvement functions -- Measuring customer satisfaction --
505	0		_aRefining the continuum of care -- Improving the provision of care, treatment and services -- Preventing and controlling infectious disease - Decreasing risk exposure -- Building a safe medication management system -- Managing the environment of care -- Developing staff and human resources -- Part III: Management of performance improvement programs -- Organizing for performance improvement - Navigating the accreditation, certification, or licensure process --
505	0		_aImplementing effective information management tools for performance improvement -- Managing healthcare performance improvement projects -- Managing the human side of change -- Developing the performance improvement plan -- Evaluating the performance improvement plan -- Understanding the legal implications of performance improvement -- Predicting the future of performance improvement in healthcare -- Glossary.
650		0	_aHealth services administration
650		0	_aPerformance standards.
650		0	_aMedical care
650		0	_aClinical competence.
650	1	2	_aDelivery of Health Care
650	2	2	_aQuality Assurance, Health Care
700	1		_aShaw, Patricia.
700	1		_aElliot, Chris
942			_cBK