000			02043cam a22002657i 4500
999			_c7664 _d7664
020			_a9781584264750
020			_a1584264756
082	0	0	_a362.1068 _bS53
100	1		_aShaw, Patricia,
245	1	0	_aQuality and performance improvement in healthcare : theory, practice and management
250			_aSixth edition.
260			_aChicago, Illinois _bAHIMA _cc2015
300			_axxiii, 523 pages : _billustrations ; 25 cm.
500			_aPreceded by Quality and performance improvement in healthcare : a tool for programmed learning / Patricia Shaw and Chris Elliott. 5th ed. c2012.
505			_a1. Introduction and history of performance improvement. 2. Defining a performance improvement model. 3. Identifying improvement opportunities based on performance measurement. 4. Using teamwork in performance improvement. 5. Aggregating and analyzing performance improvement data. 6. Communicating performance improvement activities and recommendations. 7. Measuring customer satisfaction. 8. Refining the continuum of care. 9. Improving the provision of care, treatment, and services. 10.Preventing and controlling infectious disease. 11. Decreasing risk exposure. 12. Building a safe medication management system. 13. Managing the environment of care. 14. Developing staff and human resources. 15.Organizing for performance improvement. 16. Navigating the accreditation, certification, or licensure process. 17. Implementing effective information management tools for performance improvement. 18. Managing healthcare performance improvement projects. 19. Managing the human side of change. 20. Evaluating the performance improvement program. 21.Understanding the legal implications of performance improvement
650		0	_aHealth services administration
650		0	_aPerformance standards.
650		0	_aMedical care
650		0	_aClinical competence.
650	1	2	_aDelivery of Health Care
650	2	2	_aQuality Assurance, Health Care
650	2	2	_aQuality Improvement
700	1		_aCarter, Darcy,
942			_cBK