Preceded by Quality and performance improvement in healthcare : a tool for programmed learning / Patricia Shaw and Chris Elliott. 5th ed. c2012.

1. Introduction and history of performance improvement. 2. Defining a performance improvement model. 3. Identifying improvement opportunities based on performance measurement. 4. Using teamwork in performance improvement. 5. Aggregating and analyzing performance improvement data. 6. Communicating performance improvement activities and recommendations. 7. Measuring customer satisfaction. 8. Refining the continuum of care. 9. Improving the provision of care, treatment, and services. 10.Preventing and controlling infectious disease. 11. Decreasing risk exposure. 12. Building a safe medication management system. 13. Managing the environment of care. 14. Developing staff and human resources. 15.Organizing for performance improvement. 16. Navigating the accreditation, certification, or licensure process. 17. Implementing effective information management tools for performance improvement. 18. Managing healthcare performance improvement projects. 19. Managing the human side of change. 20. Evaluating the performance improvement program. 21.Understanding the legal implications of performance improvement