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Measuring the performance of human service programs /

By: Martin, Lawrence LContributor(s): Kettner, Peter MMaterial type: TextTextPublication details: Thousand Oaks : Sage Publications, c1996Description: xi, 139 pISBN: 0803971346 (cloth : acidfree paper); 0803971354 (pbk. : acidfree paper)Subject(s): Human services | Evaluation research (Social action programs) | Present value analysisDDC classification: 362.0684 Online resources: Click here to access online | Click here to access online | Click here to access online
Contents:
Performance measurement : the new accountability -- Performance measurement : an idea whose time has come -- Social problems, human service programs & performance measurement -- Output performance measures -- Quality performance measures -- Outcome performance measures -- Numeric counts -- Standardized measures -- Level of functioning scales -- Client satisfaction -- Issues in selecting, collecting, reporting, & using performance measures.
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Item type Home library Collection Call number Status Date due Barcode Item holds
Books Books Prince Sultan Military College of Health Sciences, Library
Health Service Administration 362.0684 M34 (Browse shelf (Opens below)) Available 0000000018340
Total holds: 0

Performance measurement : the new accountability -- Performance measurement : an idea whose time has come -- Social problems, human service programs & performance measurement -- Output performance measures -- Quality performance measures -- Outcome performance measures -- Numeric counts -- Standardized measures -- Level of functioning scales -- Client satisfaction -- Issues in selecting, collecting, reporting, & using performance measures.

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