McLaughlin, Daniel B., 1945-
Healthcare operations management / - Chicago : Washington, DC : Health Administration Press ; AUPHA Press, c2008. - xx, 431 p. : ill. ; 27 cm. + 1 CD-ROM (4 3/4 in.)
Includes bibliographical references and index.
The challenge and the opportunity -- History of performance improvement -- Evidence-based medicine and pay-for-performance -- Strategy and the balanced scorecard -- Project management -- Tools for problem solving and decision making -- Using data and statistical tools for operations improvement -- Quality management: focus on six sigma -- The lean enterprise -- Simulation -- Process improvement and patient flow -- Scheduling and capacity management -- Supply chain management -- Holding the gains.
9781567932881 (pbk) 1567932886
2007036070
Medical care--Quality control.
Health services administration--Quality control.
Organizational effectiveness.
Total quality management.
Quality Assurance, Health Care--organization & administration.
Decision Support Techniques.
Efficiency, Organizational--standards.
Total Quality Management--methods.
362.1068 / M37
Healthcare operations management / - Chicago : Washington, DC : Health Administration Press ; AUPHA Press, c2008. - xx, 431 p. : ill. ; 27 cm. + 1 CD-ROM (4 3/4 in.)
Includes bibliographical references and index.
The challenge and the opportunity -- History of performance improvement -- Evidence-based medicine and pay-for-performance -- Strategy and the balanced scorecard -- Project management -- Tools for problem solving and decision making -- Using data and statistical tools for operations improvement -- Quality management: focus on six sigma -- The lean enterprise -- Simulation -- Process improvement and patient flow -- Scheduling and capacity management -- Supply chain management -- Holding the gains.
9781567932881 (pbk) 1567932886
2007036070
Medical care--Quality control.
Health services administration--Quality control.
Organizational effectiveness.
Total quality management.
Quality Assurance, Health Care--organization & administration.
Decision Support Techniques.
Efficiency, Organizational--standards.
Total Quality Management--methods.
362.1068 / M37